Shipping Explained

We create every gift box by hand once an order is placed. Our time to create a Ready-To-Ship gift box is 1-3 business days, after which we package for shipping and release to UPS. Please allow 1-3 business days after you place your order for us to package your gift and also allow transit time for shipping.

If you would like your gift box faster, you may select UPS 2nd Day Air Shipping. You can select either standard ground shipping or 2-day shipping at checkout.

If you would like to create custom gift boxes, our production time is longer, depending on how much customization you need. At minimum, our production time is 14 business days (for simple customizations) plus shipping time. More elaborate custom orders will take longer for production.

Shipping is limited to UPS Ground standard shipping and UPS 2nd Day Air shipping. Normally, this means that the box will reach its U.S. destination between 1-5 business days for standard and 2 days for 2nd Day. If you would like to calculate the estimated transit time for your package, you can visit UPS here. Please note that UPS cannot ship to a PO Box.

We offer local pickup for customers in central Ohio. When choosing local pickup, your gift box will be produced within 1-3 days after ordering and will be ready for pickup. You will receive an email when your package is ready and we will schedule a pickup time with you.

A note about COVID-19:

Due to the impact that COVID-19 has had on our vendors and supply chains, and also the labor gaps our UPS partners are experiencing, we are not able to guarantee production and transit times. We cannot offer refunds or accept returns, so please consider upgrading to rush shipping if you are ordering a gift that is time sensitive.

For shipping questions, please email us at hello@shopnovelgifts.com or call us at 614-344-1096.